Shipping estimates are 1-10 days depending on your distance from Melbourne and Sydney metro.
My Treasure Box provides a seamless online buying experience. You will receive an order confirmation email immediately after making your purchase.
As soon as your order is booked for pick up, you will receive a shipment confirmation email including a link to your live tracking page. Our best in class tracking system emails you at every major step of the delivery (In Transit, Out For Delivery, Completed).
Once you add a product to your shopping cart, on the cart page you will be able to leave a note if you would like the driver to leave the package at your door if you're not home. By default if you're not home our couriers will leave a note (and a notification by email) letting you know from which nearby pick up point you can pick up your order at your convenience.
My Treasure Box shipments are insured door to door and are risk free to our customers. In the unlikely event of a problem with your delivery, simply contact us via email firstname.lastname@example.org, live chat (bottom right of any page on our website) or phone 1300 799 574 and we will make it right ASAP. For more information see our Shipping & Returns page