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Shipping And Returns

FREE SHIPPING

Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -

FREE SHIPPING & DELIVERY IN AUSTRALIA ON ALL ORDERS

We currently do not ship outside of Australia

 

CHANGE OF MIND? EASY RETURNS

 

Our goal is for you to love your product, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your Jewellery Box with the knowledge that our Easy Returns policy has got your back.

To request a refund or exchange, simply email us at contact@mytreasurebox.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered post. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the item makes it back to us. If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the item and packaging must be in their original, brand new condition.

Exclusions:

  • Easy Returns is only available on items under $250 as most of the more expensive items are special order.
  • Trade/Business orders, and orders of multiple items will be handled on a case by case basis.
  • Easy Returns is good for one exchange only. There will be no change of mind returns accepted on an exchanged item.

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

 

WARRANTY:

All of our items come with at least 1 year warranty. Check the product page for specific warranty periods. If you believe that your item is defective for any reason please call us immediately on 1300 799 574 or email contact@mytreasurebox.com.au. We will go through the issue with you and advise on the process to make a warranty claim or have your item(s) replaced.

Please contact us before returning any items.

 

DAMAGES:

Please inspect the packaging of your item(s) when they arrive.  If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please immediately send clear photos of the damage to contact@mytreasurebox.com.au so we can make an insurance claim and look after you with a replacement or refund.  It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.

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